COVID REMINDER PLEASE READ

Collection Covid Delivery Drop Off Important Information Payment Update

To all our Customers

SRJ is committed in keeping all our Staff and Customers safe.

We would like to thank all our Customers for their continued support through these strange and endearing times.

Direct Collection and Delivery Information:

Our rug collections are mainly non contact and for those customers we do come in contact with,  we will keep a 2 metre distance whilst discussing your needs.

We wear masks / face shields  following  updated Government Guidelines.

We ask that the rugs are folded and tied into bundles of three rugs(no more due to weight) clearly labelled with Name, Telephone Number and Requirements eg

Wash only, Wash and Reproof and Repairs if needed , should you not be too sure as to repairs, please as us to check.

Should you forget to list your requirements we will send a message and should no answer be received will do the basic wash / proof / repairs according to rug type and you will be invoiced accordingly.

On dropping off the rugs we will let you know the date and message ahead (if required) and drop off in the agreed allocated are.

Dropping rugs off to us:

We ask that you call ahead to let us know you are coming:- and a time agreed  and that the rugs are left by the wooden gate to the side of the property this is watched at all times by the CCTV so that as you are leaving we will retrieve the rugs.

We ask that the rugs are folded and tied into bundles of three rugs(no more due to weight) clearly labelled with Name, Telephone Number and Requirements eg

Wash only, Wash and Reproof and Repairs if needed , should you not be too sure as to repairs, please as us to check.

Should you forget to list your requirements we will send a message and should no answer be received will do the basic wash / proof / repairs according to rug type and you will be invoiced accordingly. 

On collection of the rugs please reverse up to the wooden gate and open the boot of the vehicle and step away 2 metres plus please.

The rugs will be placed into the vehicle without touching the Vehicle or left near to the vehicle and we will the step back and allow you to  load/close the vehicle door.

Payment information:

We ask that payment is made prior to collection or delivery back - if using the card machine please wear a suitable face covering.

Our online sales and shop sales are  handled with continued care and attention.

 

 

 



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