Blade Sharping Terms of Service

1. Definitions

In this document the following words shall have the following meanings:

1.1 "Agreement” means these Terms and Conditions.

1.2 “Buyer” means the purchaser of the product or service.

1.3 “Company” means the entity that supplies goods and/or services to the Buyer.

 

2. General

2.1 These Terms and Conditions shall apply to all contracts for the supply of goods and/or services.

 

3. Orders, Price and Payment

3.1 Only one shipping charge can be allocated to each order. If multiple packages are purchased on one order, then all packages must be shipped to the Company together in one shipment.

3.2 Product or service period commences upon receipt of payment for purchase of said product or service and ceases after the item has been returned and inspected by the customer.

3.3 The purchase of a product/service is an express request by the Buyer to engage the Company's service and the acknowledgment that the service commences once the blades have been recieved.

 

4. Warranty

4.1 In the unlikely event that you are not unsatisfied with the sharpness of your returned blades The Company will undertake to re sharpen your blades. 

4.2. The Buyer must notify the company of all the blades to be re sharpened within a reasonable time of recieving the blades. 

4.2.2 The Buyer is responsible for shipping the Company the correct amount of blades. Extra blades will be charge accordingly by invoice before return.

 

5. Delivery

Delivery times are estimates and exact delivery times cannot be guaranteed nor from part of this contract or agreement.

5.1 Delivery of the goods shall be made to such a location as the Buyer shall direct at point of purchase.

5.1.1 The definition of delivery time is the amount of time the shipment is in transit and is defined by royal mail shiping standards.

 

5.2 The buyer is responsible in informing the Company of their shipping address. The company is not responsible for losses or delays in the event that a shipping address has been incorrectly given. 

5.2.1 The Buyer is responsible for prompt booking of collection or drop off of the blades or shiping the blades by sutible means. Failure to do so will delay the service process. We recomend blades to be sent by tracked services The Company is not responsible for loss, damage or delay to shipments sent without tracking.

5.2.2 If the buyer requests a change of delivery address post shipping, the company will endeavour to assist the buyer in amending delivery addresses but this cannot be guaranteed. The company is exonerated for any loss or damage in doing so.

 

The Company have no direct control over the actions of its courier partners.

5.2.3 The Buyer exonerates the Company for any loss or damages resulting from a delivery performed by a Courier if the Buyer does not have a dedicated letter box for their property that has exclusive use by the Buyer. 

The Buyer must have a dedicated letterbox that has direct, unhindered access from the street. 

If the Buyer does not have a dedicated letter box of exclusive use then the Buyer purchases the service from the Company entirely at their own risk and exonerates the company from any losses arising from the delivery of their blades to their property.

 

5.3 The buyer exonerates the Company for any losses, inconvenience or damages related to delayed shipments.

5.4 In the event of a missing shipment, the Buyer must wait for the courier to investigate. 

This can take up to 28  working days. 

The Company will liaise with the Courier on behalf of the Buyer to conclude the compensation process.

5.5 Deliveries to multi apartment buildings are deemed delivered if a knife box is posted through a letter box at main entrance or left with a concierge.

5.6 The Company cannot instruct couriers to leave in a safe place.

5.7 Delivery advice can be given by the Company to the Courier but it is not guaranteed to be actioned.

 

5.8 The Buyer is strongly advised NOT to leave their knives at a drop off or collection location without booking and confirming collection or drop off first.

5.9 In the event that a Buyer's returned knives are missing part of /  whole of their contents, the Buyer exonerates the Company for any loss or damages arising from this claim if the Company can provide a photograph of the Buyer's knives prior to being shipped from the Company's workshop. 

If the packaging of the returned knife box appears un damaged then the Courier is also exonerated from the claims process by the Buyer and the Buyer agrees to take no further action regarding the claim.

 

6. Risk

 6.1 In transit with courier, blades are the customer’s risk and are insured to the value chosen by the customer. Blades shall remain at the Company’s risk whilst they are in the company's possession.

 6.2. The company are exonerated from any losses or costs arising from lost articles if the Buyer ships items to the Company that have not been booked via our website or social media for shapening.

 6.3 Buyer are advised to photograph blades prior to shipping to the Company. 

 Buyer should keep these images until blades are returned. This is imperative to assist any potential resolution to issues of loss or damage.

 

7. Inspection of Goods

 7.1 The Buyer shall inspect the goods upon return.

 7.2 Where goods are damaged the Company can only assist if the Buyer has notified the Company within a reasonable time frame form receipt.

7.2.2 The Buyer has to notify the Company in writing by email or in person upon collection if they are not satisfied with the sharpness of the product. The company will re sharpen any blade at the companies cost that is deemed blunt by the customer. 

On receipt of the returned blades the Company will inspect and approve the re sharpen if the knives are deemed non sharp. 

The company will undertake re sharpens only once per order. 

The Buyer acknowledges that The Company is not contactually obligated to address claims outside a reasonable time frame or usage after sharping.

 

7.2.3 Shipping costs to the Company for returned non satisfactory blades are at the Buyer's expense. If knives are deemed not sharp upon inspection, return shipping costs are refunded to the Buyer. Returned blades back to Buyer are at the Company's expense.

 7.2.4 blades go blunt with use. There are many factors contributing to longevity of sharpness. Quality and condition of steel. Frequency of use. On going maintenance and storage amongst many other factors.It is for these reasons  

7.3.1 The Company warrants, represents and undertakes that: all services performed under this Agreement shall be performed with due skill and care, in a good manner and in line with industry best practice. 

7.3.2 The company is not held  responsible for Buyer's claims regarding condition of returned knives, if Buyer cannot provide the Company with a high quality image ( non pixellated or blurred in good light ) of knives taken prior to shipping them to the Company.

7.3.2.1 The company cannot guarantee turn around of service, when useing postal services, before a specific date requested by the buyer due to the Company’s reliance on 3rd party couriers. Any verbal or written agreements we will endeavour to fulfil but are aspirational and are not guaranteed.

 

7.4 Rust removal. The Company will always endeavour to remove rust where found on the blade. This will result in a brushed satin finish administered to the blade. The Buyer agrees to this procedure and finish.

 

8.  Buyer’s Obligations

 

8.1 The Buyer is responsible for shipping blades to the Company on confirmation of service booking or leaving blades in the pre agreed collection place.The Company is not liable for any costs arising from incorrectly packaged blades by the Buyer.  

8.2 It is the Buyer’s responsibility to keep the Company informed of any change in contact details and shipping address. The Company will not be held liable for losses arising from failure to do so by the Buyer.

 8.3 Products and services are not transferable from the Buyer to any third party with the sole exception of Gift Card product and services. With specific relation to Gift card purchases the Buyer, not the recipient, has entered into an agreement with the Company and shall liaise with the Company with regards to shipping to the recipient.

 8.4 It is the Buyer's responsibility to keep the Company informed of any delay or postponement of their shipping of blades to the Company. 

 8.5 It is the buyer's responsibility to follow the tracking of their blades using the tracking number on their return label. Any queries should be notified as soon as possible to the Company in order to aid speedy resolution.

 8.6 It is the Buyer's responsibility to ensure that they are able to proceed with the service and that all courier drop off locations are accessible to the Buyer.  

8.6.3 The Buyer exonerates the Company for any loss or damages resulting from a delivery performed by a Courier if the Buyer does not have a dedicated letter box for their property that has exclusive use by the Buyer. 

The Buyer must have a dedicated letterbox that has direct, unhindered access from the street. 

If the Buyer does not have a dedicated letter box of exclusive use then the Buyer purchases the service from the Company entirely at their own risk and exonerates the company from any losses arising from the delivery of their knives to their property.

 

9. Termination / cancellation

 

9.1 The Company’s service is a service agreement which starts immediately the service is agreed with the Buyer. 

All packaging and shipping costs form part of this service agreement. 

 

This does not effect your statuary rights.

 

 

9.1.1 The company’s contractual obligations to the Buyer cease after inspection of returned blades.

 

10. Force Majeure

The Company shall not be liable for any delay or failure to perform any of its obligations under this Agreement if the delay or failure results from events or circumstances beyond its direct control, including but not limited to acts of weather, strikes, lock outs, accidents, war, fire, terrorism, industrial disputes, epidemics or pandemics, in this event the Company shall be entitled to a reasonable extension of an additional 7 days to fulfill orders.

 

11. Severability

If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions herein shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.

 

12. Waiver

 

12.1 The Company shall in no way be held liable for damages, losses or costs incurred from injury of blades sharpened. Buyer purchases service at their own risk and acknowledges the inherent dangers of sharp blades.

 

12.1.2  The Buyer exonerates the Company from any costs or damages arising from breakages to blades that have underlying existing faults.

 

12.2  Any promotion or collaboration with affiliates or 3rd parties are subject to these t&c's including if our service is complimentary or free of charge.

 

12.3 The Buyer exonerates the Company for any loss or damages resulting from a delivery performed by a Courier if the Buyer does not have a dedicated letter box for their property that has exclusive use by the Buyer. 

The Buyer must have a dedicated letterbox that has direct, unhindered access from the street. 

If the Buyer does not have a dedicated letter box of exclusive use then the Buyer purchases the service from the Company entirely at their own risk and exonerates the company from any losses arising from the delivery of their knives to their property.

 

12.4 The Company may choose to undertake complimentary orders where only P&P is charged. 

 

13. Agreement

This Agreement contains the entire agreement between the parties relating to the purchase contract. No additional written or verbal amendments are deemed contractually binding and are aspirational only. 

 

14. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the law of the England,Wales,Scotland and Northern Ireland and the parties hereby submit to the exclusive jurisdiction of the UK courts.

 

Company's Obligations.

 

15.1 The Company is not responsible for nor can guarantee longevity of sharpness. This is due to many contributing variables in the on going use of blades outside of the company's control.

  

15.2 In some very rare instances a blade cannot be sharpened due to its quality or condition. In this extremely rare event the blade will be returned unsharpened and a refund given on the individual blade.

 

15.3 The company endeavours to sharpen blades within one working day, however due to circumstances out of our control this is not always possible. Our turn around times listed on our website or advertising are aspirational and not contractually binding. Bank holidays and weekends are not counted within turn around times. The company endeavours to sharpen knives within one business day with additional days added for shipping. 

15.3.1 Only pre arranged and booked drop of and wait sharpinging services can be garented with a set turn around.

Last Updated: 02/02/2021