Repair Service Conditions
TERMS & CONDITIONS FOR SERVICING, REPAIRS AND SUPPLY OF PARTS
1.1. "The Company", SRJ Equine, the person who is the vendor of the services and or goods to the customer.
1.2. "The Customer", the person contracting for goods and services to be supplied by the Company.
1.3. "Consumer", a Customer, being an individual who, for the purposes of the purchase, is acting wholly or mainly outside of their trade, business, craft or profession.
1.4. "Goods" means all things to be sold by the Company to the Customer.
1.5. "Services" means all services, including repairs, provided by the company to the Customer.
The singular shall include the plural and the male shall include the female or business entity as may be appropriate.
In the event of any one or more of these terms and conditions being declared unenforceable, the remaining terms and conditions shall nonetheless remain in full force and effect.
4.1. Unless specifically agreed in writing, all work is agreed on an estimate basis.
4.2. Unless specifically agreed in writing, time for completion of any work is not essential.
4.3. Any estimate is based on the costs of labour and materials relevant at this date and the Company reserves the right to alter the charges to meet any variations, whether due to increase in wages (controlled by national agreements), materials or increased cost from any other cause outside of the Company reasonable control.
4.4. Should any additional work or materials be found necessary in the course of these repairs or subsequent testing, it will be necessary to make an extra charge. Where this additional work involves a substantial increase in the amount estimated, a supplementary estimate will be submitted for acceptance.
5. Repair Standards
5.1 Where repairs are requested but not spesified in detail the company will carry out only repairs demmed essential. An uptodate list of repairs the Company deem esentail can be found in Essential Repair Standards.
5.2 The Company aim to reduce costs to customers by offering a 2nd hand pool of spare straps and buckles. We charge a standard rate of £2.50 for attaching the item from our second hand pool.
6. Hygine Standards
7. Services Supplied
All claims or queries pertaining to an invoice must be made within 7 working days of issue of an invoice quoting the invoice number.
Any variation agreed between the Company and the Customer regarding the Goods to be supplied shall be deemed to be an amendment to this Contract and shall not constitute a new contract.
The Company shall give the estimated time for the repair of an item and shall make every effort to inform the Customer if this estimated time cannot be met, although the Company can accept no responsibility for delays outside its control.
Payment in respect of any services or work undertaken shall be made on or prior to taking delivery of the item.
11.1. The Company's obligations under the contract shall be mitigated or removed if any defect is caused or worsened by any of the following:-
11.1.1. Failure to notify the Company of the defect.
11.1.2. Failure to afford the Company opportunity to rectify the problem.
11.1.3. Subjecting the goods to misuse, negligence or accident.
11.1.4. Installation of a part into the goods not approved by either the manufacturer or the Company, or altering them in a way not approved by either the manufacturer or the Company.
11.1.5. Failure to adhere to maintenance instructions regarding the care, treatment or upkeep of the goods, or in failing to have servicing and preventative maintenance carried out as recommended by either the manufacturer or the Company.
11.2. The Customer is liable for any diminished value of any Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.
Where the Company contracts to carry out a defined repair or diagnostic operation, the Company's liability shall be limited to the performance of such work as may be defined by the standard manufacturer's schedule as coming within the scope of such operation.
13. Risk / Delay
Subject to the provisions of the Consumer Rights Act 2015 and any amendment thereof, including components, fittings and contents are left with the Company entirely at the Customer's risk. The Company shall in no circumstances be liable for loss or damage thereto or for delay in completing service or repairs unless the same is caused by the negligence or default of the Company, its employees or agents.
14. Bankruptcy / Insolvency of Customer
If the Customer shall become bankrupt or insolvent or make any agreements with the creditors or allow a Receiver of their effects to be appointed or being a body corporate enter into liquidation, the Company shall have the right to terminate any agreement with the Customer subject to these conditions and henceforth cease to have any further obligation under the contract. In these circumstances the price for all the services rendered and goods supplied shall immediately become payable.
15. Storage Charges
If, following the completion of services the Customer's item is left at the Company's premises or the premises of the Company's agent, then the Company reserves the right to make a reasonable daily charge for the storage.
16. Disposal of Uncollected Goods
Any item which is not collected by the Customer and in respect of which payment for repairs carried out has not been made within three calendar months of the Customer having been advised of the completion of the work, may be sold by the Company and the cost of the repairs and any storage charges may be deducted by Company from the net proceeds of the sale. However, before proceeding to sell the item the Company shall first give the Customer seven days written notice of its intention to do so which notice shall be sent by prepaid first class post to the address of the Customer last known to the Company and shall be deemed to have been received by the Customer on the day following the date of posting, or if that shall be a Sunday or a Public Holiday, to be the first working day thereafter. Any sale of the item under this clause shall be by Public Auction and the Company shall after discharging the costs of the sale, the repairs and the storage charges, at its absolute discretion, either retain the balance for the benefit of the Customer or forward the same to the Customer at the Customer's last known address.
27. Statutory Rights
Where the Customer is acting as a consumer, nothing in this contract is intended to exclude or limit the Customer's statutory rights.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
Last Updated: 28/08/2021